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Diane B
@dianesolutions
Professional Letter Writing
États-Unis
Anglais
À propos de moi
I am a professional writing and administrative support specialist with experience in compliance, documentation, and process improvement across healthcare, government, and business environments. I help individuals and organizations communicate clearly and professionally through well-structured letters and documents.
Compétences
Diane B
hors ligne •
Voir mes services
Lettres
I will write professional letters and advocacy documents
Expérience professionnelle
Professional Communication & Administrative Writing (Independent Services)
Independent Services • Indépendant
Mar 2025 - Present • 1 yr 2 mos
Draft professional business, personal, and advocacy letters for individuals and organizations. Conduct research to support formal requests, complaints, and administrative correspondence. Translate complex healthcare, technical, and regulatory information into clear, professional communication. Provide documentation and administrative support for seniors and non-technical users, helping them navigate formal communication and paperwork with clarity and confidence.
Intuit TurboTax | Tax Support Specialist | Independent Contractor
Intuit • Freelance
Dec 2023 - Present • 2 yrs 5 mos
Provided high-level client and technical support, translating complex tax and system information into clear, professional guidance. Drafted written explanations and documentation to help clients understand tax processes, compliance requirements, and resolution steps. Conducted audit-style reviews of tax documentation to ensure accuracy and regulatory compliance. Applied research, problem-solving, and documentation skills to resolve complex inquiries while maintaining strict confidentiality and data privacy standards. Utilized Salesforce and digital tools to manage workflows, track cases, and improve service efficiency in a high-volume environment.
Quality & Standard Advisor
NTT DATA • Temps plein
Jul 2014 - Dec 2016 • 2 yrs 5 mos
Directed quality assurance for $370M+ in federal IT service contracts, ensuring ISO 9001:2015 compliance and achieving a 100% pass rate in external audits. Reduced project delays by 20% by developing a risk management registry and training managers on risk identification and mitigation strategies. Implemented a contract compliance tracking tool that improved monitoring efficiency by 25%, training 20+ staff and team leads on its use. Improved client satisfaction by 30% by conducting monthly audits, leading weekly stand-ups, and delivering actionable reports with corrective action plans. Delivered training sessions on quality management systems to 30+ team members, enhancing compliance knowledge and strengthening project execution.
