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diegopalominoc

Diego Palomino

@diegopalominoc

Operations Manager l Process Optimization l Team Leadership

Colombie
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
Operations Manager with 5+ years of experience leading customer support and operations teams in fast-paced environments. Skilled in process improvement, KPI management, quality assurance, workforce planning, team coaching, and performance optimization. I help businesses streamline workflows, improve customer experience, increase efficiency, and drive measurable results. Services include operational consulting, reporting and analytics, SOP creation, project coordination, quality management, and team leadership support. Focused on delivering reliable, data-driven solutions.... Plus d’infos

Compétences

d
diegopalominoc
Diego Palomino
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Efficacité et automation des entreprises
I will optimize your business operations and workflows
De50 $US / projetPlus de détails

Expérience professionnelle

OneLink

Operation Supervisor

OneLink • Temps plein

Jan 2023 - May 2026 • 3 yrs 4 mos

Led customer support and operations teams in a fast-paced BPO environment, managing performance, quality, productivity, and customer satisfaction metrics. Developed coaching and quality improvement programs that helped increase CSAT, CES, and Resolution Rate results. Managed workforce planning, reporting, process optimization, and cross-functional projects to improve operational efficiency. Experienced in KPI analysis, team leadership, stakeholder management, and continuous improvement initiatives. Recognized for driving performance, reducing operational gaps, and improving customer experience outcomes