
Divya N
AI Prompt Writer, Email and Customer Support Specialist
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Expérience professionnelle
Customer Support and Business Communication Executive
Freelancing Career
Jul 2022 - Present • 3 yrs 11 mos
I have experience in customer communication, ticket handling, email drafting, complaint responses, escalation emails, and professional business communication. I can prepare clear customer support replies, summarize issues, create response templates, and write professional emails for internal and external communication. I have worked with support-related workflows such as customer complaints, refund queries, account issues, follow-ups, escalation handling, and ticket closure communication. My strength is converting rough or unclear messages into clear, polite, and professional communication.