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Dolapo O.
@dolapotech
Microsoft 365 Cloud Engineer, IT Support Specialist
Nigeria
Anglais
À propos de moi
I am a Microsoft 365 Cloud Engineer & Technical Support Specialist with 5+ years of experience supporting users and businesses remotely.
I specialise in Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and Entra ID. I provide reliable troubleshooting, user support, account and license management, access issues, email troubleshooting and ticket resolution.
I am focused on clear communication, systematic troubleshooting and practical solutions that keep your business productive.
Compétences
Dolapo O.
hors ligne •
Voir mes services
Assistance technique
I will troubleshoot and resolve microsoft 365 issues remotely
Assistance technique
I will troubleshoot outlook and exchange online email issues
Expérience professionnelle
Microsoft 365 Cloud Engineer
Upwork • Temps plein
May 2023 - Present • 3 yrs 4 mos
• Provide remote technical support for Microsoft 365 environments, resolving issues across Exchange Online, Teams, SharePoint, and OneDrive. • Troubleshoot email delivery failures, login/access issues, and file synchronization problems. • Manage user accounts, permissions, and licensing via Microsoft 365 Admin Center and Azure AD. • Handle multiple support tickets daily across chat, email, and phone channels. • Resolve 20–30 support tickets weekly across Microsoft 365 services. • Support clients across US/UK environments. • Maintain detailed documentation of issues, resolutions, and support processes. • Deliver clear guidance to clients, improving user experience and reducing repeat issues.
