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Fiverr Pro
Français
$
USD
Donny Gasmont
@donny_gs
Zendesk Architect and CX Operations Specialist
Lituanie
Anglais
À propos de moi
I help support teams: Cut manual work with clean, reliable automation
→ Route every ticket and call to the right person, first time
→ See what's actually happening with clear, automated reporting
→ Connect AI agents and tools without breaking the workflow
Compétences
Donny Gasmont
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Gestion de la relation client
I will set up, fix or optimize your zendesk
Tableaux de bord des données
I will build zendesk explore dashboards and automated support reports
Portfolio
Expérience professionnelle
CX Operatons & Zendesk Systems Manager
Confidential • Temps plein
Jan 2023 - Present • 3 yrs 9 mos
Lead Zendesk administrator for a large multi-brand e-commerce group, owning the entire customer support platform end to end. - Full ownership of architecture, automation, voice, reporting and AI integrations across all brands - Every workflow, routing rule and integration designed, built and maintained by me - Trusted decision-maker on platform strategy, tooling and cost - The go-to expert when anything in Zendesk needs to scale, change or be fixed
