Moriah Holland

Technical & Automation assistant

Jan 2024 - Sep 2026 • 2 yrs 8 mos

I helped online business owners with the technical side of running their shops and websites, the stuff that's easy to put off but costs sales when it's broken. I made their tools work together so they could spend less time troubleshooting and more time with their customers. Managed e-commerce store backends on Shopify and Etsy: listings, product updates, inventory, and order settings Set up and maintained websites, plugins, and integrations on platforms like WordPress and Wix Optimized product listings and pages for search to help customers find them Troubleshot technical issues with forms, payments, email tools, and site settings Organized and cleaned business data in spreadsheets and connected systems Created simple guides so clients could handle routine updates on their own

Virtual Assistant

Jan 2024 - Sep 2026 • 2 yrs 8 mos

supported busy business owners by taking the day-to-day admin off their plates, so they could focus on serving their clients and growing their work. I became the person they could count on to keep things organized, on time, and running smoothly. Managed inboxes and calendars: sorted and answered emails, scheduled appointments, and kept everyone on track Handled data entry and kept spreadsheets and records accurate and up to date in Excel and Google Sheets Responded to customer questions and order issues with a friendly, professional tone Researched vendors, leads, and resources, and turned findings into clear, usable lists Created and formatted documents, reports, and presentations Protected sensitive information and followed confidentiality practices with care Used tools including Google Workspace, Microsoft 365, Canva, Trello, and Slack