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Ehtisham
@ehtishamrafiqi
Key Account Manager, Customer Success, Onboarding, Experienence
Inde
Anglais, Ourdou, Hindi
À propos de moi
Results-driven IT professional with over 4 years of experience in project management, customer success, and digital marketing. Adept at leading cross-functional teams, managing high-value enterprise accounts, and driving successful digital transformations. Skilled in web development, client retention, and e-commerce solutions, with proficiency in platforms such as Shopify, WordPress, and Drupal. Demonstrated success in enhancing customer satisfaction, optimizing IT infrastructure, and delivering strategic solutions that drive business growth.
Compétences
Ehtisham
hors ligne •
Voir mes services
Stratégie d'engagement des clients
I will help you retain and grow customers
Expérience professionnelle
Customer Success Associate
Wyzard.ai • Temps plein
Jun 2025 - Dec 2025 • 6 mos
- Assist the Success Lead in managing key client accounts and day-to-day coordination - Manage a portfolio of customers to drive onboarding, adoption, and retention -Conduct onboarding sessions, product training, and ongoing check-ins -Create and deliver ad hoc PowerPoint presentations for onboarding, QBRs, and internal updates - Monitor customer health scores and proactively address risks or roadblocks - Gather and analyze customer data to create meaningful reports and dashboards - Serve as the voice of the customer, collect feedback and work cross-functionally to implement improvements - Identify upsell/cross-sell opportunities and collaborate with sales when required - Maintain organized documentation, trackers, and internal records to ensure smooth execution and visibility
