Erin H

Site Services Specialist

Oct 2020 - Apr 2025 • 4 yrs 6 mos

Led end-to-end management of multi-site clinical trial recruitment and retention support services across diverse protocols for global research sponsors. • Strategically placed and managed field staff to ensure high-quality clinical trial support and efficient program execution and delivery. • Collaborated with cross-functional project teams to ensure operational alignment with sponsor goals, providing strategic insights that optimized trial performance. • Created and led the 'Site Services Insights' initiative- a quarterly forum to foster team engagement, knowledge-sharing and best practice exchange, strengthening cross-team collaboration. • Developed custom escalation tracking systems tailored to specific programs, improving communication flow, resolving site challenges faster and streamlining overall program execution. • Monitored key site metrics and delivered real-time adjustments and strategic pivots in trial support to maintain program momentum and effectiveness.

Senior Program Coordinator & WorkLife Advisor

Dec 2018 - Jan 2020 • 1 yr 1 mo

Led project coordination following the acquisition of a major corporate client, ensuring a smooth onboarding process and transition of benefits for new members. • Assessed client needs through structured intake and consultation, delivering tailored support solutions in real time and developing client relationships. • Managed a high-volume queue of client support requests, delivering relevant referrals and resources through in-depth, customized research of internal and external sources. • Delivered full-cycle services efficiently and effectively from intake to resource delivery within a defined time frame.