e
elena_worbis

Elena Worbis

@elena_worbis

Customer Service Specialist and Travel Support Specialist

Mexique
Espagnol, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I'm a bilingual professional (English and Spanish) with over 11 years of experience in customer service, travel support, and client communication. My professional background includes working for American Airlines as a Reservation and Customer Sales Agent, where I assisted customers with flight reservations, itinerary changes and travel inquiries. I can help with customer support, email support, live chat assistance, travel planning, itinerary creation, and administrative tasks. I am detail-oriented and organized.... Plus d’infos

Compétences

e
elena_worbis
Elena Worbis
hors ligne • 

Voir mes services

Plans de voyage
I will create a personalized travel itinerary for your trip
De25 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Self_Employed

Self Employed

Indépendant • 6 yrs 5 mos

Freelance Travel Agent

Mar 2023 - Present • 3 yrs 4 mos

Travel itinerary planning and development. Proficient in travel quotation and booking platforms. Sales of airline tickets, cruises, hotel accommodations, car rentals, and other travel services. Design of promotional flyers and social media marketing materials.

Freelance Graphic Designer

Jan 2020 - Feb 2023 • 3 yrs 1 mo

Designed flyers, brochures, and promotional materials for print and digital media. Created engaging graphics for social media. Developed branding elements and visual content tailored to client needs.

American_Airlines

Reservation Agent, Customer Sales Agent

American Airlines • Temps plein

Jun 2017 - Dec 2019 • 2 yrs 6 mos

Assisted customers with flight reservations, ticketing, itinerary changes, and travel-related inquiries. Resolved customer issues while maintaining high service standards. Managed high-volume interactions in a fast-paced call center environment.