Chris O'Brien

Founder & Principal Consultant

Elevoro Advisors • Indépendant

Aug 2025 - Present • 9 mos

• Multi-location Operations Leadership – Directed operations for 1,700+ Starbucks stores across 10 APAC markets, driving $700M in annual revenue. • Scaling F&B/QSR Brands – Partnered with café, bar, and quick-service restaurant concepts to design central kitchen workflows, immersive customer journeys, and compliance frameworks. • Systems Design & Process Optimization – Implemented lean, Six Sigma–based improvements to streamline workflows, reduce waste, and ensure consistency across multiple sites. • Structured Training & Rollout – Developed and delivered training programs that enabled seamless adoption of new technologies and operational frameworks. • Investor Relations & Growth Advisory – Crafted strategic messaging, credentials decks, and operational narratives to support funding rounds and partnerships. • Hands-On Implementation – Known for bridging strategy with execution, ensuring that recommendations translate into measurable results on the ground.

Regional Operations Manager

Starbucks Coffee Company AsiaPacific Limited • Temps plein

Oct 2019 - Aug 2025 • 5 yrs 10 mos

• Oversaw operations for 1,700+ stores across 10 APAC markets, driving $700M in annual revenue. • Implemented operational excellence frameworks to standardize workflows, improve compliance, and enhance customer experience across diverse cultural and regulatory environments. • Led multi-market scaling initiatives, ensuring consistency in brand standards while adapting to local market needs. • Designed and optimized central kitchen workflows, enabling efficiency and quality control for high-volume production. • Developed structured training programs for store managers and frontline teams, ensuring seamless rollout of new systems and technologies. • Collaborated cross-functionally with supply chain, marketing, and finance teams to align operations with strategic growth objectives. • Delivered measurable improvements in efficiency, compliance, and customer satisfaction through lean process optimization and systems design.

Franchise Coffee House Consultant

Starbucks Coffee Company • Temps plein

Sep 2012 - Oct 2019 • 7 yrs 1 mo

• Managed multi-unit operations across a portfolio of Starbucks stores, ensuring consistent brand standards, customer experience, and operational excellence. • Consulted with franchise partners to design and implement systems for compliance, staffing, and workflow optimization. • Led district-level performance improvement initiatives, driving revenue growth, cost control, and customer satisfaction. • Developed and coached store managers through structured training programs, leadership development, and hands-on operational support. • Implemented process improvements that reduced waste, improved efficiency, and strengthened compliance with food safety and labor standards. • Collaborated with cross-functional teams to align local operations with national strategy, marketing campaigns, and product rollouts. • Delivered measurable results in operational consistency, team performance, and franchise partner success.