Ayomide T

@elijah_cs

Customer Service Representative

Nigeria
Anglais, Yoruba
Certaines informations sont présentées en anglais.
À propos de moi
I’m a customer service and virtual assistant professional with 5+ years of experience supporting fintech, e-commerce, and retail businesses. I’ve managed 100+ daily customer interactions, maintained a 90%+ resolution rate on sensitive account issues, and kept customer satisfaction above 80% while handling high-volume phone, email, and chat support. I help with: • Inbound/outbound customer support (phone, email, live chat) • Order tracking, complaint resolution, and returns coordination • CRM data entry and account management • Cold calling, lead follow-up, and customer retention outreach ... Plus d’infos

Compétences

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elijah_cs
Ayomide T
hors ligne • 

Voir mes services

Succès client
I will handle your customer support via email, chat, or phone
De10 $US / projetPlus de détails
Ventes sortantes (SDR)
I will do cold calling and lead follow up for your business
De20 $US / projetPlus de détails

Expérience professionnelle

Jamisan_Global

Customer Service Representative

Jamisan Global • Temps plein

Aug 2025 - May 2026 • 9 mos

• Made outbound calls to confirm orders and handled inbound calls resolving customer complaints • Closed 70% of orders and maintained an 80% customer satisfaction rate • Followed up daily with delivery agents on dispatched orders • Handled customer returns and replacements, coordinating with warehouse and operations teams as required • Encouraged customers to refer friends to purchase, and built relationships strong enough that customers kept coming back to buy again