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elijah_niko2004

Elijah Niko

@elijah_niko2004

Data Analyst and Salesforce Admin, Python, SQL, Excel

Grèce
Anglais, Français, Grec
Certaines informations sont présentées en anglais.
À propos de moi
Hey! I'm a data analyst and Salesforce-certified admin based in Greece, combining a background in accounting with hands-on technical skills in Python, SQL, and Excel. I hold a Data Analysis certification and multiple Salesforce badges and I'm finishing a degree in Public Administration with an economics focus — so I understand both the numbers and the business logic behind them. I help clients clean and analyze data, write SQL queries, build Excel reports, manage Salesforce, and automate repetitive workflows. I'm fast, precise, and I communicate clearly throughout the project.... Plus d’infos

Compétences

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elijah_niko2004
Elijah Niko
hors ligne • 

Voir mes services

Nettoyage des données
I will clean, format and organize your excel or CSV data
De15 $US / projetPlus de détails
Rapports
I will make professional excel dashboards and reports
De5 $US / projetPlus de détails

Expérience professionnelle

Mercedes-Benz

Customer Operations Expert

Mercedes-Benz • Temps plein

May 2025 - Present • 1 yr

In my current role at Mercedes-Benz, I operate at the intersection of high-stakes logistics and data management. I am responsible for ensuring the operational continuity of major UK supply chain fleets, including Zenith and Enterprise. My daily workflow involves: Salesforce Case Management: Managing the end-to-end lifecycle of vehicle breakdowns and roadside assistance cases. I track, log, and update complex account data with 100% accuracy to ensure zero service gaps. Asset Tracking & Dispatch: Utilizing CRM tools to monitor vehicle status and dispatch urgent assistance, coordinating between multiple stakeholders under strict time constraints. Operational Problem Solving: Resolving critical logistical failures for enterprise-level clients where every minute of downtime has a direct financial impact. Fleet Data Integrity: Maintaining precise records for thousands of high-value assets, ensuring that fleet managers have real-time, reliable data for their decision-making.