e
elochurch

Eliana R.C

@elochurch

Bilingual Customer Service and Data Entry

États-Unis
Espagnol, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Hello! I am a bilingual English-Spanish professional with experience in customer service, communication, and administrative support. I am organized, reliable, and dedicated to providing excelent service to every client. I can assit with customer support, virtual assistance, translations, email handling, and administrative tasks. My goal is to deliver high-quality work, fast communication, and customer satisfaction. I look forward to working with you! ... Plus d’infos

Compétences

e
elochurch
Eliana R.C
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will be your bilingual virtual assistant in english and spanish
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Travel

Travel

Temps plein • 1 yr 11 mos

Assistant Hotel Manager

Jan 2018 - May 2019 • 1 yr 4 mos

Responded to in-person and online customers to improve company customer service ratings. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Bar Waitress

Jun 2015 - Jan 2016 • 7 mos

Recommended and served alcoholic beverages to patrons during high-volume shifts. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Communicated with patrons to offer friendly service and determine needs. Provided exceptional service to high volume of daily customers. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Suggested cocktail choices based on customer preference, daily specials and inventory availability. Made wine recommendations with knowledge and confidence of correct wine and food pairings. Demonstrated comprehensive knowledge of international wines, characters and vintage merits along with detailed knowledge of house wines.