Emma D

Telephony Specialist

Dec 2025 - Present • 6 mos

Specialized in designing, configuring, and managing scalable VoIP and telephony solutions for businesses. Proficient in Asterisk, 3CX, and FreePBX platforms, with hands-on experience in SIP trunk setup, IVR design, call routing, and system optimization to ensure high-quality voice performance. Key achievements include deploying reliable SIP-based communication infrastructures, reducing call failures through proactive system monitoring, and streamlining business communication workflows. Also experienced in system administration and IT support, delivering secure, efficient, and scalable telecom environments tailored to client needs.

3CX Configuration Specialist

Aug 2024 - Present • 1 yr 10 mos

Specialist in 3CX Phone System installation, configuration, and management for small, medium, and large businesses. Experienced in deploying 3CX on-premise and in the cloud (Windows, Linux, and hosted instances). Proficient in configuring SIP trunks, extensions, ring groups, call queues, IVR, voicemail, and call recording. Skilled in 3CX mobile and desktop app setup, Microsoft 365 integration, CRM integration, and remote worker configuration. Dedicated to delivering high quality communication solutions with minimal downtime.

Telecom Consultant

Apr 2023 - Present • 3 yrs 2 mos

Description: "Experienced Telecom Consultant specializing in VoIP solutions, PBX systems, and SIP infrastructure. Proficient in installing and configuring FreePBX, FusionPBX, 3CX, Asterisk, and cloud-based PBX systems. Skilled in SIP trunk setup, number routing, call restrictions, voicemail configuration, and multi-tenant deployments. Helped businesses and service providers build reliable and scalable VoIP infrastructures tailored to their needs."