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Josh B
@employjoshb
Remote IT Support and Desktop Troubleshooting Specialist
États-Unis
Anglais
À propos de moi
Desktop Support & IT professional with 7+ years of field, onsite, and remote support experience. I troubleshoot Windows PCs, software, performance, networking, VPN, printers and peripherals, account issues, and system configuration. My background includes Tier 2 enterprise support, Windows 10/11, Active Directory, Office 365, ServiceNow, and hardware troubleshooting. I provide clear, professional support focused on identifying the problem and getting you back up and running.
Compétences
Josh B
hors ligne •
Voir mes services
Assistance technique
I will troubleshoot and fix your windows PC
Expérience professionnelle
Desktop Technician
Popular Tech • Freelance
Dec 2025 - Feb 2026 • 2 mos
Provided enterprise desktop support, Windows 11 imaging and deployment, software provisioning, and hardware rollouts for corporate and branch users. Managed Active Directory accounts and permissions, troubleshot drivers and Windows issues, configured printers and specialized peripherals, and tracked support activity through ServiceNow. Focused on efficient resolutions and minimizing end-user downtime.
Remote IT Specialist
Oryx Dental • Freelance
Mar 2023 - May 2023 • 2 mos
Provided remote IT support to end users in dental practice environments, focusing on general Windows and desktop troubleshooting. Diagnosed and resolved operating system, workstation, connectivity, configuration, and general PC issues through remote support sessions. Communicated technical solutions clearly to end users and escalated Oryx proprietary software issues to the appropriate dedicated technical support team.
Desktop Support Technician
Dexian • Temps plein
Aug 2019 - Nov 2022 • 3 yrs 3 mos
Provided Tier 2 enterprise desktop support for PCs, monitors, peripherals, software, and workstation environments. Troubleshot complex installation issues involving permissions, endpoint security, Windows Defender, firewalls, VPNs, and network connectivity. Managed and prioritized ServiceNow tickets while maintaining detailed troubleshooting and resolution documentation.
