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Nouman
@engrnoumanafzal
Virtual Assistant, IT Specialist
Pakistan
Anglais, Ourdou
À propos de moi
Hello! 👋
I’m a dedicated and detail-oriented Virtual Assistant with a strong background in digital marketing, administration, customer support. I specialize in helping busy entrepreneurs and businesses manage their daily tasks so they can focus on growth.
✅ What I can do for you:
✔️Data entry & internet research
✔️Email & calendar management
✔️Social media handling
✔️File management (Google Drive, Dropbox, etc.)
✔️Customer support & communication
✔️Other administrative tasks as needed
Why choose me?
✔️ 100% accuracy & confidentiality
✔️ Quick response & on-time de
Compétences
Nouman
hors ligne •
Temps de réponse moyen de 9 heures
Voir mes services
Génération de leads
I will do b2b lead generation, linkedin leads, email list building
Développement personnel et loisirs
I will online quran and istkhara, tavezzat, and praying for any problem
Portfolio
Expérience professionnelle
Senior Helpdesk Engineer Level 2
Cybernet • Temps plein
Dec 2022 - Present • 3 yrs 5 mos
Responsibilities & Achievements: Provide L1/L2 technical support to enterprise and corporate clients, ensuring timely resolution of network, VoIP, and internet connectivity issues. Troubleshoot and escalate complex incidents related to Cisco, Mikrotik, and other network devices. Monitor network performance and generate incident reports to maintain 99.9% service uptime. Configure and maintain customer-end devices, modems, and IP telephony systems. Assist in onboarding new clients, including service activation, account configuration, and training. Coordinate with NOC (Network Operations Center) and field engineers for on-site troubleshooting. Maintain detailed documentation of incidents, resolutions, and preventive measures in ticketing systems. Provide technical guidance to junior helpdesk staff and ensure SLA compliance for all support cases. Responsibilities & Achievements: Provide L1/L2 technical support to enterprise and corporate clients, ensuring timely resolution of network, VoIP, and internet connectivity issues. Troubleshoot and escalate complex incidents related to Cisco, Mikrotik, and other network devices. Monitor network performance and generate incident reports to maintain 99.9% service uptime. Configure and maintain customer-end devices, modems, and IP telephony systems. Assist in onboarding new clients, including service activation, account configuration, and training. Coordinate with NOC (Network Operations Center) and field engineers for on-site troubleshooting. Maintain detailed documentation of incidents, resolutions, and preventive measures in ticketing systems. Provide technical guidance to junior helpdesk staff and ensure SLA compliance for all support cases. Skills: Helpdesk Support · Network Troubleshooting · Cisco & Mikrotik Configuration · VoIP Support · Incident Management · Customer Service · SLA Compliance · Telecom Infrastructure · Customer Support · Team Coordination
30 Avis
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- Niveau de communication avec le freelance
- À recommander à un ami
- Service conforme à la description
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m_ather
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Super happy with the output. He is extremely talented, professional, friendly, accommodating and easy to work with and will definitely work with him again
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techtr
États-Unis
Terrible job. After so much communication (and communicates fast) unfortunately he could never understand what was needed. The request was very simple but at the end all I got was useless set of data. Was a small job but a complete waste of time for me.
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andres135
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