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Fiverr Pro
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Bikash
@er3k5h
Engineer, MBA, Operations and Project Management, Graphics Design
Népal
Anglais, Hindi, Népalais
À propos de moi
I’m a Service Delivery, Operations & Customer Experience professional with 10+ years of experience across telecom, e-commerce, hospitality and logistics. I help businesses improve customer experience, streamline operations and build scalable processes. My expertise includes Process Excellence, Lean Six Sigma, SOP & workflow design, RCA, KPI/SLA management, contact center operations, project management and operational improvement. I bring practical, data-driven solutions backed by hands-on leadership experience.
Compétences
Bikash
hors ligne •
Voir mes services
Business
I will optimize business operations, design sops, and help grow business
Gestion e-commerce
I will optimize logistics, supply chain operations, route planning, and 3pl performance
Portfolio
Expérience professionnelle
Head – Enterprise Customer Support
WorldLink Communications • Temps plein
Aug 2023 - Sep 2025 • 2 yrs 1 mo
Led enterprise customer support and service-delivery functions covering contact center operations, L1/L2/L3 support, fiber installation and troubleshooting, customer experience and process excellence.
Project Management
Daraz • Temps plein
Mar 2022 - Jun 2023 • 1 yr 3 mos
Managed logistics improvement projects across first mile, sortation and last mile operations. Worked on route optimization, SLA improvement, cost reduction, partner performance, process redesign and operational dashboards.
Regional Operations Manager
OYO • Temps plein
Jul 2017 - Jun 2021 • 3 yrs 11 mos
Managed multi-property hospitality operations across multiple markets, overseeing property performance, customer experience, partner relationships, revenue/occupancy optimization, team performance and P&L. Managed a large portfolio of properties and rooms while driving operational consistency, service quality and business growth.
