I will audit your customer experience and post sales processes

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Ernesto G.
Certaines informations sont présentées en anglais.

À propos de ce service

Most businesses focus on closing deals, but lose customers because of what happens after.

I analyze your customer experience and post-sales processes to identify gaps, inefficiencies, and missed opportunities.

With a background in customer operations, and customer experience, I focus on practical improvements that enhance retention and customer satisfaction.

Découvrez Ernesto G.

Ernesto G.

Customer Experience Manager

  • DeEspagne
  • Membre depuissept. 2023
  • Langues

    Espagnol, Anglais, Italien, Français, Catalan
I specialize in building and scaling customer experience operations in fast-growing environments. At Ukio, I grew from frontline agent to leading a "First approach" team, becoming a key point of reference for CRM (HubSpot) and process optimization. My focus is simple: improve customer satisfaction while making teams more efficient.