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Erica R
@erica_knows
Professional client communication specialist helping businesses handle difficult
États-Unis
Anglais
À propos de moi
Hi, I’m Erica — a communications professional with 20+ years of experience in customer communications, client advocacy, and professional business writing.
I specialize in helping businesses communicate clearly and professionally, especially in sensitive customer situations. From complaint responses and client messaging to email rewrites and communication strategy, I help brands build trust through thoughtful communication.
If you need polished, empathetic, and professional messaging, I’m here to help.
Compétences
Erica R
hors ligne •
Voir mes services
Ton de marque
I will write professional customer service and client communication messages
Expérience professionnelle
Public Affairs Specialist
State Farm • Temps plein
May 2003 - Jul 2019 • 16 yrs 2 mos
Executive speechwriting, internal communication strategy, meeting agenda planning.
