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LuMana
@ericanash289
Customer Experience, UX and Business Flow
États-Unis
Anglais
À propos de moi
Hi, I'm LuMana, a UX designer and business systems strategist.
I help entrepreneurs and growing businesses create smoother customer experiences through UX design, business systems, website optimization, and operational strategy.
My background includes over 8 years of experience supporting businesses through customer service, administration, process improvement, and client experience.
Compétences
LuMana
hors ligne •
Voir mes services
Design de logo
I will craft a radiant logo and business card for your brand
Création de sites web
I will create a radiant, organized wix website for your business
Portfolio
Expérience professionnelle
Founder & Operations Coordinator
Self Employed • Indépendant
Mar 2022 - Present • 4 yrs 4 mos
•Manage client onboarding, scheduling, project coordination, and day-to-day business operations for a virtual business services company. • Build workflows, organizational systems, and client processes that improve efficiency, communication, and service delivery. • Coordinate website, branding, and digital projects from consultation through completion while maintaining timelines and project documentation. • Maintain client records, communications, contracts, invoices, and project assets with strong attention to detail. • Support small business owners with operational organization, customer experience improvements, scheduling systems, and business process development. • Create and maintain documentation, templates, and repeatable systems that streamline project execution and client onboarding.
