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Explorer
Fiverr Pro
Français
$
USD
Ernest
@ernest_web586
CRMPECIALIST
Nigeria
Albanais, Anglais, Français
À propos de moi
My name is Ernest and I have over 5 years of implementation experience with CRMs/Support Desk Platforms such as Zoho, Hubspot, Pipedrive, Freshworks , HighLevel, Salesforce and Zendesk.
I have extensive experience in lead management, building pipelines, workflows, automations and implementing API integrations both custom and with zapier. I am also experienced in setting up CRM fields and data structures to implement reporting, analytics, dashboards and KPI’s needed to manage any business
Compétences
Ernest
hors ligne •
Voir mes services
Gestion de la relation client
I will setup hubspot CRM, pipeline, workflow automation and forms
Automatisation des e-mails
I will do gohighlevel CRM automation, sales funnel website, gohighlevel landing page
Portfolio
Expérience professionnelle
Implementation VP | RCG Management Group
HubSpot
Sep 2023 - Jan 2024 • 4 mos
CRM Implementations- Salesforce, Hubspot, Zoho, Freshworks and Zendesk. Setup help desk with ticket/case management, pipelines, lead, contact and account management, product pricing tables, custom and native integration, automated workflows, inventory management, e- mail marketing, e- mail management, SMS, marketing campaign management, telephony integration, accounting integration ◼ Cloud Based Telephony – Nice Incontact, Five 9, Fresh Caller, Zendesk Talk, Ring Central - functionality such as call recording, skill based routing, queue management, predicative outbound dialer, lead management, call back scheduling, dispositions and agent status tracking/reporting Work Force Management Integrations with Telephony as well as CRM and Telephony integration for screen/script pops ◼ Speech Analytics Platform Implementations- Automate quality assurance process with Call Miner Platform ◼ Implement Contact Center Structure for inbound, outbound, sales service, recruiting, training, quality
