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Explorer
Fiverr Pro
Français
$
USD
Esmeralda S
@esmeraldasal880
Supervisor
Salvador
Espagnol
À propos de moi
I am a supervisor with 6 years of experience in telephone sales to the United States in the Latin speaking market. I have experience in team leadership, sales goal achievement, post-sales follow-up, and customer satisfaction.
Compétences
Esmeralda S
hors ligne •
Temps de réponse moyen de 4 heures
Voir mes services
Assistance client
I will do spanish customer support and respond to your clients
Assistance client
I will reply to customer messages in spanish
Expérience professionnelle
supervisor
Multicall SV • Temps plein
Feb 2026 - Present • 3 mos
Experienced Telecom Customer Support, Sales and Retention Specialist with supervisory background in internet service campaigns. Managed billing inquiries, technical support guidance, plan upgrades, customer retention and outbound sales strategies. Supervised team performance, monitored KPIs, ensured quality standards and improved customer satisfaction rates. Skilled in handling escalations, closing sales and reducing churn through strategic communication and negotiation techniques.
