e
espacepro8755

Souad Pro

@espacepro8755

Ecommerce Customer Service and Order Management Expert

Maroc
Anglais, Français, Arabe
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I am a multilingual Virtual Assistant fluent in English, French, and Arabic. I specialize in Customer Service, Order Processing, Order Tracking, After-Sales Support, PayPal Dispute Resolution, and E-commerce/Dropshipping support. I also offer Data Entry, Translation, Proofreading, Content Writing, SEO Writing, and Social Media Management. I am reliable, detail-oriented, and committed to delivering high-quality work on time with customer satisfaction as my priority.... Plus d’infos

Compétences

e
espacepro8755
Souad Pro
hors ligne • 
Temps de réponse moyen de 7 heures

Voir mes services

Assistance client
I will handle your shopify ecommerce customer service and email support
De10 $US / projetPlus de détails
Traduction
I will translate and localize english, french and arabic content
De5 $US / projetPlus de détails

Expérience professionnelle

Commercial_Service

Virtual Assistant & Customer Support Specialist

Commercial Service • Freelance

Dec 2025 - May 2026 • 5 mos

Handled after-sales service (SAV), including customer inquiries, complaint resolution, and order issue management. Managed order processing from confirmation to fulfillment, ensured accurate tracking updates, and monitored shipments. Provided timely follow-up with customers to guarantee satisfaction, resolved delivery delays, refunds, and returns, and maintained smooth communication between clients and logistics teams.