
Esther
WordPress Troubleshooting Specialist
Compétences

Voir mes services


Expérience professionnelle
Confidential
Temps plein • 3 yrs 1 mo
WordPress Support Specialist
Apr 2024 - Present • 2 yrs 5 mos
Provide technical and customer support for WordPress websites, troubleshooting issues involving WordPress, WooCommerce, plugins, themes, Elementor, PHP, CSS, Cloudflare, DNS, SSL, and email configuration. Investigate issues, identify root causes, implement fixes, test solutions, and communicate technical information clearly to customers. Assist with website maintenance, configuration, performance issues, and technical escalations.
WordPress & Shopify Technical Support Specialist
Aug 2023 - Apr 2024 • 8 mos
Provided technical and customer support for WordPress plugin and Shopify theme products. Troubleshot plugin conflicts, compatibility, performance, integration, and configuration issues. Assisted Shopify merchants with theme settings, layout, styling, and custom code using HTML, CSS, and Liquid. Documented solutions, created support resources, and escalated bugs with clear reproduction steps.