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Erik S
@esuic11
Customer Support Representative and Retention Specialist
Philippines
Anglais, Tagalog
À propos de moi
I am a dedicated and results-driven Customer Support Representative and Retention Specialist with a proven track record of implementing strategies to increase client loyalty. I possess strong technical troubleshooting skills and extensive experience navigating Salesforce CRM and remote diagnostic tools to resolve complex account escalations.
Compétences
Erik S
hors ligne •
Voir mes services
Assistance client
I will be your professional customer support specialist
Assistance client
I will be your customer service and retention specialist
Expérience professionnelle
Customer Support & Retention Specialist
Foundever • Temps plein
Nov 2021 - Nov 2024 • 3 yrs
Designed and executed customer retention strategies to minimize churn and build long-term account loyalty. Managed client cancellation and refund workflows via specialized dashboard software. Documented inquiries and resolutions in Salesforce CRM while diagnosing technical software, hardware, and connectivity issues through multi-channel support. Consistently surpassed management KPIs and quality assurance targets for international accounts.
