Etoniru M

Customer Success Manager | Onboarding Specialist

PrinceTom MicroSystems. • Freelance

Dec 2025 - Present • 7 mos

Customer Success & Technical Account Manager responsible for owning the full post-sales customer journey while providing hands-on technical support and automation expertise. Acted as a strategic partner to customers, ensuring successful onboarding, adoption, integration, and long-term value realization through both relationship management and technical execution. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 & 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Owned the end-to-end customer lifecycle including onboarding, adoption, engagement, renewals, and retention. Served as the primary point of contact and trusted advisor for customer accounts Led onboarding sessions, technical implementations, and ongoing success check-ins. Designed, implemented, and maintained automated workflows and integrations using Airtable, Make.com, Zapier, n8n, GoHighLevel (GHL), and Monday.com . Acted as the technical escalation point, troubleshooting CRM, automation, and integration issues Built and optimized CRM pipelines, customer data structures, and reporting systems Proactively monitored customer health, system performance, and usage to identify risks and growth opportunities . Collaborated with Sales, Product, Support, and Engineering teams to align customer needs with product capabilities. Created technical documentation, SOPs, and onboarding materials for internal teams and customers Collected and analyzed customer feedback to drive product and process improvements .

AI Video Creator

Prompt to profit Hub • Freelance

Aug 2025 - Present • 11 mos

Created AI-generated videos using text-to-video and AI avatar tools for marketing, education, and social media use cases. Designed end-to-end AI video workflows including scripting, scene generation, voiceovers, and editing. Produced short-form and explainer videos optimized for engagement across digital platforms . Experimented with AI avatars, automated captions, and voice synthesis to improve production speed and consistency. Applied prompt engineering techniques to achieve high-quality visual storytelling with generative video models. Tools: Runway, Pika, HeyGen, CapCut, ChatGPT, Descript

Business Operations | System Support Executive | Lead Gen.

EtailHero • Freelance

May 2023 - Jan 2026 • 2 yrs 8 mos

•Efficiently managed and maintained project databases using Airtable, ensuring accurate and up-to-date records for enhanced project tracking and reporting. •Assigned and monitored tasks for employees, ensuring clear communication of responsibilities and timely completion of deliverables. •Systematically collated, reviewed, and filed expenses, ensuring accurate financial records and facilitating timely reimbursements. •Created, updated, and organized project documentation to ensure accessibility and compliance with internal and external audit requirements. •Strategically managed and coordinated the diaries and schedules of key personnel, optimizing time management and ensuring alignment with project priorities. •Regularly tracked project expenditures against budgets, identifying variances and providing actionable insights to maintain financial control. Planned, scheduled, and coordinated meetings and conventions, ensuring all logistical aspects were handled efficiently to facilitate productive outcomes. •Analyzed data as needed to provide insights and support decision-making processes across various project phases. •Led specific projects and conducted in-depth research to gather information and generate reports that supported strategic initiatives. •Acted as the primary communication liaison, ensuring clear and timely information flow among stakeholders, team members, and clients. •Proactively identified potential issues, conducted root cause analyses, and implemented effective solutions to mitigate risks and ensure project success. •Researched and synthesized relevant information to support project needs and drive informed decision-making. •Spearheaded the implementation of strategies aimed at enhancing operational efficiency and streamlining processes. •Facilitated team training and onboarding processes, particularly focusing on CRM tools, ensuring that new hires were proficient and integrated quickly.