I will write travel agency sops, gds workflows, and agent training documentation

Most business writers document processes they've read about. I document ones I've run. 15 years in air ticketing and travel operations Sabre, Amadeus, Apollo, GDS queue management, IRROP handling, escalation frameworks, and agent training. I've built the SOPs and cheat sheets that travel teams actually use. What I write: - GDS workflow documentation (Sabre, Amadeus, Galileo) - Air ticketing SOPs: booking, reissue, refund, void procedures - IRROP response and escalation guides - Agent onboarding and training manuals - Chargeback prevention process documentation - Customer service scripts and call handling guides Who this is for: Travel agencies, OTAs, tour operators, and corporate travel companies that need processes documented properly so agents can follow them without asking a supervisor every 20 minutes. How it works: You describe the process. I ask a few clarifying questions, then deliver a clean, structured document your team can use immediately. No templates. No boilerplate. One revision included in every package.