Mohsin Tech

Cloud Technical Specialist

Zone 2 INC • Temps plein

Sep 2024 - Present • 1 yr 11 mos

Delivered Tier-2 technical support for 1700+ enterprise clients across Microsoft 365 and Azure platforms, maintaining 99.9% service uptime. Architected and managed 100+ Azure virtual machines with high availability and disaster recovery configurations across multi-region deployments. Designed hybrid cloud environments integrating on-premises Active Directory with Azure AD (Entra ID), improving authentication efficiency by 30% and enabling SSO for 5000+ users. Standardized deployments using ARM templates, cutting deployment time by 50%. Managed 100+ Azure subscriptions and 1000+ Microsoft 365 licenses with a focus on cost optimization. Resolved 100+ complex technical issues monthly with a 95% first-contact resolution rate.

System Administrator

Raas • Temps plein

Jan 2023 - Sep 2024 • 1 yr 8 mos

Managed user administration across Active Directory, Office 365, and enterprise platforms for 500+ users. Implemented Azure Active Directory, Conditional Access policies, and Multi-Factor Authentication to strengthen organizational security. Administered the help desk ticketing system (ZOHO Desk), maintaining a 95% user satisfaction rating while meeting SLA and KPI targets. Configured and deployed Windows 11 and Office 365 setups for end-user devices, and developed documentation to standardize IT operations.

IT Support Officer

GAIA CONSULTING SERVICES • Temps plein

Feb 2022 - Jul 2023 • 1 yr 5 mos

Delivered remote network support and managed networking projects across multiple client sites in the USA and Canada. Provided help desk support including password resets, Windows installations, and desktop troubleshooting. Handled LAN/WAN troubleshooting and escalated tickets to L2/L3 teams based on complexity. Maintained a 98% on-time resolution rate while ensuring strict SLA compliance, and collaborated with international field engineers on router, switch, and firewall installations