Faith B

Virtual Assistant | Administrative & Remote Support Specialist

Jan 2023 - Present • 3 yrs 4 mos

Entered, updated, and maintained large volumes of data with high accuracy and attention to detail. Verified data for errors, inconsistencies, and missing information before final submission. Organized structured reports and spreadsheets using Google Sheets. Managed and maintained records using Microsoft Excel for reporting and analysis. Stored and organized digital files securely using Google Drive. Assisted in cleaning and formatting data for better usability and reporting. Achievements Maintained high accuracy levels in all data entry tasks Improved data organization systems for faster retrieval and reporting Reduced errors through consistent data verification processes

CUSTOMER SUPPORT & CRM TOOLS EXPERIENCE (INTEGRATED ACROSS ROLES)

Feb 2023 - Oct 2025 • 2 yrs 8 mos

Managed customer interactions and follow-ups using HubSpot Updated and tracked client records using Zoho CRM Responded to client inquiries professionally and maintained strong relationships Ensured all communication was documented and organized for reporting Achievements Improved client communication efficiency through CRM systems Strengthened customer satisfaction through timely and structured responses