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fady_ymalak

Fady Malak

@fady_ymalak

Networking and remote troubleshooting Expert

Égypte
Anglais, Arabe
Certaines informations sont présentées en anglais.
À propos de moi
Hi, I’m Fady, a Technical Support Supervisor with solid experience in ISP environments. I specialize in troubleshooting technical issues, network problems, and handling customer support efficiently and professionally. My experience includes: - Network troubleshooting (routers, connectivity, slow internet) - Handling customer issues and escalations - Working with ticketing systems and resolving problems quickly - Providing remote technical support I focus on fast response, clear communication, and delivering real solutions. If you're looking for reliable technical support, I’m here to help.... Plus d’infos

Compétences

f
fady_ymalak
Fady Malak
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance technique
I will provide professional IT technical support and fix your issues
De15 $US / projetPlus de détails
Assistance technique
I will fix your wifi, internet, and router issues fast
De15 $US / projetPlus de détails

Expérience professionnelle

Vodafone

Supervisor

Vodafone • Temps plein

Nov 2008 - Present • 17 yrs 6 mos

Technical Support Supervisor – ISP - Managed customer technical support and escalations - Troubleshot network and connectivity issues - Handled support tickets and ensured fast resolution - Improved customer satisfaction through efficient support