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Fahrian CS
@fahrian_naufal
Professional Customer Support and Call Center Agent
Indonésie
Anglais, Indonésien
À propos de moi
Hi there! I'm a customer support specialist with a solid background in call centers and customer service. Over the years, I’ve handled all kinds of customer inquiries, from everyday questions to tough complaints, always keeping customer satisfaction my top priority.I can help you with Email Management, Live Chat Support, and general Customer Service. I'm patient, detail-oriented, and ready to take great care of your customers so you can focus on growing your business.Let’s team up and give your clients the best support possible! Drop me a message before ordering so we can discuss your needs.
Compétences
Fahrian CS
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will be your professional customer service or call center agent
Expérience professionnelle
Call center Agent
Oil and Gas Global Network • Temps plein
May 2025 - Oct 2025 • 5 mos
Served as an Inbound Call Center Agent for Pertamina 135 (Indonesia's national energy company). Efficiently managed customer inquiries regarding company products, targeted fuel subsidies (Subsidi Tepat), and digital payment issues. Also provided support and guidance for job applicants regarding the company's recruitment process while maintaining professional communication standards under pressure.
call center agent
Shopee • Temps plein
Nov 2023 - Apr 2025 • 1 yr 5 mos
Worked in a multi-channel support environment with a monthly rotation system covering Inbound Calls, Live Chat Support, and Email Management. Efficiently handled customer inquiries regarding account issues, banking transactions, and digital services. Maintained a high customer satisfaction (CSAT) score by providing swift, professional solutions across all support channels.
