Fairoze A

National Manager Credit control

Flight Centre • Temps plein

Dec 2007 - Apr 2026 • 18 yrs 4 mos

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Collaborated closely with internal stakeholders to collection targets with broader organizational objectives consistently. Managed a team of 60+ employees, providing leadership and direction to achieve company goals. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Identified cost improvement changes and cost savings plans to increase company savings. Defined clear targets and objectives and communicated to other team members. Established team priorities, maintained schedules and monitored performance. Evaluated employee performance and conveyed constructive feedback to improve skills. Developed strong relationships with key clients, resulting in increased customer satisfaction and repeat business. Streamlined operations for improved efficiency by conducting thorough process analysis and optimization. Trained and mentored junior staff members, fostering professional development and enhancing overall team performance. Implemented cost-saving measures, reducing overall expenses without compromising quality or performance. Developed and implemented new systems to improve organizational efficiency and productivity. Provided strong leadership to enhance team productivity and morale. Reviewed and analyzed reports, records and directives to obtain data required for planning department activities. Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives. Set aggressive targets for employees to drive company success and strengthen motivation.