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Faith Care
@faith135
Empathetic Customer Service Executive
Kenya
Anglais, Swahili, Kikuyu, Allemand
À propos de moi
Hi, I’m Faith135, a dedicated Digital Customer Service Agent with one year of experience in handling client calls, chats, and emails with efficiency and warmth. Empathy, Active Listening, Communication, Adaptability and Problem-Solving are some of my key skills. Let’s work together to elevate your customer experience!
Compétences
Faith Care
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Relecture
I will rewrite, proofread, and edit your work
Traduction
I will translate swahili, kikuyu and english seamlesly
Portfolio
Expérience professionnelle
Customer Service Representative
Little Caesars • Temps plein
May 2025 - Mar 2026 • 10 mos
Handled high volumes of customer calls for Little Caesars Pizza company (U.S. market),resolving inquiries about orders, delivery, store locations, and promotions. Delivered friendly, efficient, and accurate service while maintaining company standards and ensuring customer satisfaction. A ssisted customers with online ordering, payment processing,refunds, and resolving complaints in a professional manner. Used Customer Relationship Management (CRM) software to log interactions, track issues, and follow up promptly for resolution. Promoted menu items, special offers, and loyalty programs to enhance sales and customer retention. Consistently exceeded upselling targets, contributing to store revenue growth. Collaborated with team members and team leaders to meet daily KPIs, including average handling time, quality assurance scores, first contact resolution, and customer satisfaction ratings. Recognized for patience, great communication, good time management, problemsolving, and building rapport with guests.
4 Avis
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Détails de la notation
- Niveau de communication avec le freelance
- À recommander à un ami
- Service conforme à la description
1 à 4 avis sur 4
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Les plus pertinents
tatafanel
Roumanie
Late delivery and incomplete
Utile?
lanear62
États-Unis
I greatly appreciate the translation it will be of great use in my Peice
Réponse du freelance
Utile?
didacta
Serbie
Communication with the seller was excellent, translation and revisions were done timely and the overall experience of working with Faith was good so I can sincerely recommend her as a good partner for translation :)
Réponse du freelance
Utile?
fahimny
Client récurrent
États-Unis
Réponse du freelance
Utile?
