Favour H

API Integration & CRM Workflow Automation Expert

Fiverr • Freelance

Jun 2024 - Present • 2 yrs 4 mos

API Integration & CRM Workflow Automation Expert focused on connecting business applications and creating automated processes that move information accurately between systems. I help businesses turn disconnected tools into streamlined workflows through CRM integration, API connections, webhooks, automation triggers, data mapping, and custom workflow development. My expertise includes CRM platforms such as Kommo CRM, HubSpot, Zoho CRM, Salesforce, Pipedrive, and GoHighLevel, along with business applications including ActiveCampaign, QuickBooks, Dropbox, Tidio, Asterisk, lead forms, email platforms, scheduling tools, and other third-party systems. I work with both native integrations and API-based solutions depending on the project requirements. I build automated lead capture, lead distribution, contact and deal synchronization, sales pipeline updates, customer notifications, follow-up sequences, task automation, marketing workflows, and data transfer processes. I also troubleshoot API errors, webhook failures, duplicate records, incorrect field mapping, failed automations, and synchronization issues. My approach combines CRM strategy with technical implementation. I make sure every automation has a clear trigger, action, condition, and expected outcome. Whether a business needs one CRM connected to another application or a complete multi-platform automation system, I focus on creating dependable workflows that save time, reduce manual data entry, improve operational efficiency, and keep business information synchronized.

CRM Automation & Integration Specialist

Upwork • Freelance

Mar 2024 - Present • 2 yrs 7 mos

CRM Automation & Integration Specialist helping businesses connect their CRM, sales, marketing, accounting, communication, and productivity tools into one efficient workflow. I specialize in CRM integration, API integration, automation, webhook setup, data synchronization, workflow design, and business process automation. I work across CRM platforms including Kommo CRM, HubSpot, Salesforce, Zoho CRM, Pipedrive, and GoHighLevel, while connecting them with tools such as ActiveCampaign, QuickBooks, Dropbox, Tidio, Asterisk, email systems, forms, calendars, and other business applications. I use APIs, webhooks, automation platforms, native integrations, and custom logic to create reliable connections between systems. My work covers lead capture and routing, contact synchronization, automated follow-ups, sales pipeline automation, CRM data management, customer lifecycle workflows, marketing automation, task creation, notifications, deal updates, and two-way data synchronization. I can also troubleshoot broken integrations, review existing automation, identify workflow bottlenecks, and improve CRM processes. I approach every project by first understanding the client's workflow and then building an integration structure around their actual business requirements. The objective is to eliminate repetitive manual work, maintain clean customer data, improve team productivity, and create a CRM environment that can scale as the business grows.

CRM Integration Expert

Fiverr • Freelance

Jan 2023 - Present • 3 yrs 9 mos

CRM Integration Expert specializing in CRM setup, CRM integration, workflow automation, API integration, and business process automation for businesses that need their sales, marketing, customer service, and operational systems connected. I work with clients to design and implement reliable CRM solutions that reduce manual tasks, improve data accuracy, and create seamless communication between business applications. My experience includes integrating and automating platforms such as Kommo CRM, GoHighLevel, HubSpot, Salesforce, Zoho CRM, Pipedrive, ActiveCampaign, QuickBooks, Dropbox, Tidio, Asterisk, and other business tools using APIs, webhooks, automation workflows, and third-party integration platforms. I build lead management systems, contact synchronization, automated pipelines, follow-up workflows, notifications, data mapping, and custom CRM automation. I also handle CRM migration, workflow optimization, API connections, webhook configuration, lead routing, sales automation, marketing automation, customer data synchronization, and troubleshooting of existing integrations. My goal is to create scalable CRM systems that fit each client's actual business process rather than simply connecting two applications. Whether the requirement is a complete CRM integration, custom API automation, sales pipeline setup, marketing automation, or connecting multiple business applications, I focus on clean implementation, reliable workflows, accurate data transfer, and long-term usability.