
Federico Manca
Data Analyst and BI Specialist
Compétences

Voir mes services

Expérience professionnelle
Data Analyst for HR Department
Atos • Temps plein
Apr 2020 - Mar 2022 • 1 yr 11 mos
Utilized SQL to extract and analyze operational HR data to uncover trends. Created Power BI dashboards to distill complex data into actionable insights. Developed automated scheduling and efficiency tracking systems. Applied time-series analysis to forecast staffing needs and optimize workforce allocation.
Data Analyst & Reporting Specialist
IBM • Temps plein
Oct 2014 - Apr 2020 • 5 yrs 6 mos
Pioneered automated reporting solutions using SQL and Power BI for European customer service. Masterminded KPI dashboards tracking call metrics to improve customer satisfaction. Engineered workload allocation reports and predictive staffing models using time-series analysis to ensure service level agreement compliance.