Ferg M

CRM Automation Specialist

Fiverr • Freelance

Nov 2024 - Present • 1 yr 9 mos

As a CRM Automation Specialist, I help businesses optimize lead management, automate customer journeys, and build scalable systems that improve sales performance and operational efficiency. I work with startups, agencies, service businesses, healthcare providers, consultants, and local businesses looking to automate processes and increase conversions. • Set up and customized CRM platforms including GoHighLevel, HubSpot, Zoho CRM, Pipedrive, Attio, Close CRM, Bitrix24, and Notion • Built automated lead capture, follow-up, and appointment booking systems • Integrated business tools using Zapier, Make, Calendly, Meta Ads, Google Workspace, and other platforms • Designed CRM pipelines, dashboards, and reporting systems for sales visibility • Automated customer onboarding, lead nurturing, and workflow processes • Helped businesses reduce manual work and improve response times through automation I focus on more than just CRM setup. I help businesses create efficient systems that generate, manage, and convert leads while supporting long-term growth and operational excellence.

Website Designer

fiverr • Freelance

Aug 2024 - Present • 2 yrs

Website Designer | Freelance (Fiverr) Jan 2023 – Present As a professional website designer, I help businesses build clean, modern, and conversion-focused websites that not only look credible but also drive real results. I have worked with clients across multiple industries including healthcare, dental clinics, real estate, legal services, and small businesses. • Designed and developed high-converting business and WordPress websites • Created healthcare and dental clinic websites focused on trust and patient engagement • Improved client brand presence with clean, mobile-responsive designs • Structured websites to increase inquiries, bookings, and conversions • Collaborated with clients to understand goals and deliver tailored solutions I focus on more than just design I help businesses create a strong online presence that supports growth and delivers measurable value.

Website Designer

Fiverr • Freelance

Jun 2024 - Present • 2 yrs 2 mos

Website Designer – Professional Experience Role: Website Designer & UX Optimization Specialist Platform: Freelance (Fiverr & Direct Clients) Duration: [Insert Duration] Overview Designed and developed modern, user-focused websites for businesses across various industries. Focused on creating visually appealing, responsive, and conversion-driven digital experiences. Key Responsibilities Designed and built custom websites using WordPress, Webflow, and Wix Created responsive layouts optimized for mobile, tablet, and desktop Structured websites for user experience (UX) and clear navigation Integrated essential tools (forms, booking systems, payment gateways) Optimized website speed, performance, and basic SEO structure Ensured security best practices and reliable site functionality Core Achievements Successfully delivered [X]+ websites with positive client feedback Improved user engagement and conversion rates through optimized design Built scalable websites for startups and growing businesses Reduced bounce rates with clean layouts and faster load speeds Skills & Expertise Website Design & UI/UX Responsive Web Development Conversion-Focused Design SEO Structure & Optimization Website Performance Optimization Troubleshooting & Maintenance Tools & Technologies WordPress, Webflow, Wix HTML, CSS (basic customization) Google Analytics & Search Console Form builders & automation tools Client Focus Small to medium-sized businesses Healthcare, real estate, e-commerce, and service-based brands Professional Approach Clear communication and requirement understanding Clean, modern, and user-centered design On-time delivery with attention to detail Ongoing support and improvements Available for full website design, redesign, and optimization projects.