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fidehmal

Felly Gee

@fidehmal

Proactive VA and Chat Moderator Streamline Work Protect Community

Kenya
Anglais, Swahili
Certaines informations sont présentées en anglais.
À propos de moi
Hi, I'm Felly, your partner for handling details so you can focus on the big picture. I specialize in Virtual Assistance and Chat Community Moderation. As your VA, I organize data, manage emails, and create reports. As a Moderator, I maintain a safe, positive community on platforms like Discord. My background in customer service ensures I work with empathy and professionalism using tools like Google Workspace and Canva. Reliable and communicative, I support one-time tasks or ongoing needs. Let’s bring more order to your work.... Plus d’infos

Compétences

f
fidehmal
Felly Gee
hors ligne • 

Voir mes services

Assistance générale
I will manage your inbox and schedule as your professional virtual assistant
De5 $US / projetPlus de détails
Assistance client
I will actively moderate your discord server and keep your community engaged
De5 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Self-Employed

Virtual Assistance $ Community Moderator

Self-Employed • Freelance

Apr 2025 - Present • 1 yr 1 mo

Provide dedicated virtual assistance and proactive online community moderation. Manage administrative tasks, customer communications, and data organization for clients. Specialize in Discord server management: enforcing rules, fostering positive engagement, and creating systems to improve community safety and growth.

Brand $ Loyalty Program Promoter

Shell Kenya • Temps plein

Jan 2023 - Jan 2024 • 1 yr

Engaged customers to promote brand loyalty programs and new products. Collected and analysed customer feedback, providing key insights to the marketing team. Consistently ranked in the top 10% of promoters for customer engagement scores.

Order Fulfillment $ Customer Service Agent

Kenchic Smokies • Temps partiel

Apr 2023 - Sep 2023 • 5 mos

Processed high volumes of customer orders with 99.8% accuracy. Managed customer inquiries and resolved issues via phone and email, maintaining a 95% client satisfaction score. Streamlined part of the order-tracking process, reducing follow-up time by 15%.