Fouzansaleem

Software Solution Architect

Fiverr

Jul 2018 - Present • 8 yrs 4 mos

Professional Experience & Key Responsibilities: Architected and delivered scalable software solution architectures for 100+ projects worldwide of different domains. Designed comprehensive UML diagrams, including Class, Sequence, Deployment, and Component Diagrams, along with BPMN workflows to support software development and system implementation. Collaborated with clients and stakeholders to gather business requirements, analyze system needs, and translate complex concepts into actionable technical specifications and architectural designs. Developed clear and structured software documentation to facilitate communication between business stakeholders, designers, and development teams. Applied Object-Oriented Analysis and Design (OOAD) principles to create maintainable, scalable, and efficient software solutions. Technical Skills Software Architecture & System Design UML Modeling & Diagramming Object-Oriented Analysis and Design (OOAD) BPMN Workflow Modeling Software Documentation & Technical Specifications Data Modeling & Visualization Wireframing & UI/UX Design Business Requirements Analysis Solution Architecture & System Analysis

Social Media Co-ordinator

ibex

Jun 2025 - Oct 2026 • 1 yr 4 mos

Responsibilities:  Respond to customer queries on Email.  Provide timely, accurate information regarding services, products, promotions, and technical issues.  Maintain professional and polite communication while handling complaints.  Identify customer issues and coordinate with back-end teams (tech, billing, operations) to resolve them.  Follow up on unresolved cases and ensure customer satisfaction.  Escalate major issues to supervisors or management as needed.  Manage sensitive customer cases professionally.  Provide calm, accurate responses during service outages or system issues. Achievement: During my role as a Social Media Coordinator on email and chat support at ibex, I consistently achieved high performance by maintaining a 90+ QA score and handling thousands of customer inquiries each month with accuracy and professionalism. I significantly improved response time, enhanced customer satisfaction, and reduced repeated complaints by identifying common issues and sharing insights with the team. I played an important role during high-traffic events by ensuring timely and clear communication. I was recognized for being reliable, cooperative, and consistently delivering quality support.

Lead IT Support & Social Media Handler

TECHNOTONIX

Jul 2022 - Aug 2023 • 1 yr 1 mo

Responsibilities:  Developing, implementing, and maintaining the company website.  Providing technical support and resolving IT-related Problems.  Managing social media platforms, creating and scheduling content, and engaging with the audience.  Developing social media strategies and campaigns to promote products and services.  Monitoring social media analytics and performance, analyzing data for improvements.  Managing IT infrastructure, including servers, networks, and security systems. Achievement: As a lead IT support and social media handler, I streamlined processes and improved response time, enhancing organizational efficiency. I successfully drove engaging social media campaigns, boosting brand visibility and achieving impressive online growth. Clients and stakeholders commended my exceptional IT support and effective social media management.