Francesca

Customer Service Advisor

CON

Apr 2025 - Present • 1 yr 3 mos

Professional with experience in customer service and retail, with expertise in customer relationship management, administrative and organisational tasks, and digital solutions development. Currently working in customer support within the vehicle rental industry, handling reservations, refunds, invoicing, and providing pre- and post-rental assistance. Previously gained experience in retail, managing store opening and closing procedures, cash reconciliation, inventory control, recruitment, and staff coordination, while consistently delivering a high standard of customer satisfaction. In addition, develops websites and provides SEO strategy services on both a monthly retainer and project basis, with a strong focus on helping clients grow their online presence and customer base.

SEO Assistant

SEO Assistance

Dec 2022 - Present • 3 yrs 7 mos

My business develops websites and provides SEO strategy services, primarily through ongoing monthly retainer agreements, while also offering one-off project-based services when required. I already have several clients who have purchased website development services and have expressed interest in adding SEO through a monthly contract. In addition, I regularly carry out marketing activities to attract new clients and increase the number of recurring monthly subscriptions.

Supervisor

Tommy Hilfiger

Oct 2017 - Jun 2024 • 6 yrs 8 mos

I was responsible for overseeing the day-to-day operations of the store, ensuring excellent customer service and smooth operational performance. My duties included opening and closing the store, managing cash handling and end-of-day reconciliation, supervising and supporting the sales team, creating staff rotas, and delegating daily tasks. I monitored stock levels, coordinated deliveries, maintained high visual merchandising standards, and ensured compliance with company policies and procedures. I also assisted with recruitment, onboarding, and training of new team members while motivating the team to achieve sales targets and deliver an outstanding customer experience.