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Franciscarh
@franciscarh
Level 1
Your Trusted Freelancer
Kenya
Anglais
À propos de moi
Experienced professional (5+ years) with Bachelor's in Education + certifications in Graphic Design & Data Science. Confident in delivering exceptional results for every challenge through compelling white papers, meticulous proofreading & editing, stunning graphic design, and seamless virtual assistance. Quality delivered on time, every time. Your satisfaction guaranteed. Ready to transform your project? Let's make it happen!
Compétences
Franciscarh
10 $US/heure
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Affiche
I will design posters, flyers, brochures, or powerpoint
Recherches et comptes rendus
I will write creative short and long white papers, research
Vous souhaitez travailler sur une base horaire ?
Dites à Franciscarh ce dont vous avez besoin.
10 $US
/
heurePortfolio
Expérience professionnelle
Customer Support Agent
Safaricom PLC
Feb 2023 - Apr 2025 • 2 yrs 2 mos
Worked as a Customer Care Agent for Safaricom PLC, Kenya's leading telecommunications and mobile money provider, supporting customers across phone, in-person, and digital channels. 1. Handled high-volume customer queries on airtime, data bundles, billing, and M-Pesa transactions 2. Resolved network, service, and account complaints, escalating complex cases per SOP 3. Verified customer identity and processed SIM registration/KYC compliance requirements 4. Guided customers on products, tariffs, and self-service channels to reduce repeat contact 5. Met performance targets for call handling time, first-contact resolution, and customer satisfaction
24 Avis
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abrame3
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I’m super excited about working with this expert again. She was able to deliver exceptional results and I’ll be working with her from now on.
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kristine677
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The project exceeded expectations. Quick turn around and quality work. Thank you!
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