I will build whatsapp automation CRM with whatsapp cloud API

WhatsApp Cloud API Automation System | Next.js WhatsApp CRM

I will build a professional WhatsApp automation and customer management system using Next.js, TypeScript, and WhatsApp Cloud API.

This system is designed for businesses that receive a large number of WhatsApp customers and need to automatically distribute conversations among multiple customer-support agents.

Main Features

WhatsApp Cloud API Integration

• Receive incoming WhatsApp messages in real time
• Send and receive WhatsApp messages
• Webhook integration
• Secure WhatsApp API configuration

Automatic Customer Assignment

The system automatically distributes incoming customers equally among available/logged-in agents.

For example:

• 100 customers + 5 agents = 20 customers per agent
• 100 customers + 2 agents = 50 customers per agent
• 100 customers + 10 agents = 10 customers per agent

The assignment system can be customized based on your business requirements.

Agent Dashboard

• Agent login/authentication
• View assigned customers
• View conversation history
• Reply to customers
• Send messages directly from the dashboard
• Track customer status
• Manage conversations

Multiple Message Types

Agents can send:

• Text messages
• ️ Images
• Voice/audio message