Gabrielle M

@gabimac07

Customer Support

Brésil
Portugais, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I worked as a Customer Support Supervisor, leading customer service teams and coordinating daily operations. I monitored KPIs, organized workflows, and supported team performance to improve efficiency and customer satisfaction. I also handled customer interactions, including emails, chats, and issue resolution, ensuring a high-quality service experience... Plus d’infos

Compétences

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gabimac07
Gabrielle M
hors ligne • 
Temps de réponse moyen de 2 heures

Voir mes services

Assistance générale
I will provide professional customer support services
De5 $US / projetPlus de détails
Assistance générale
I will help structure administrative routines
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Donna_Bates

Donna Bates

Temps plein • 4 yrs 8 mos

Administrative Analyst

Feb 2023 - Mar 2026 • 3 yrs 1 mo

Analyzed and improved administrative and customer service processes. Prepared performance reports and efficiency indicators. Managed workflows, internal controls, and supported leadership decisions. Implemented solutions to optimize routines and reduce costs.

Customer Service Supervisor

Aug 2021 - Mar 2023 • 1 yr 7 mos

Led and developed the customer service team. Managed administrative and SAC processes. Created management reports, spreadsheets, and performed bank reconciliations. Oversaw orders, invoices, and performance tracking. Handled multichannel customer service and solved cases on Reclame Aqui platform.