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garyelam

Gary E.

@garyelam

IT Support Technician Remote Helpdesk Support

États-Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am an experienced IT Support Technician currently supporting over 150 users across multiple locations. I specialize in remote troubleshooting, Windows support, hardware diagnosis, and system optimization. I have hands-on experience resolving slow system performance, software issues, login problems, and network connectivity issues. My focus is providing fast, reliable, and professional support that restores productivity quickly. I am dependable, responsive, and committed to resolving technical issues efficiently.... Plus d’infos

Compétences

g
garyelam
Gary E.
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance technique
I will fix your slow windows PC remotely and optimize performance
De25 $US / projetPlus de détails

Expérience professionnelle

IT Support Technician

Strategic Factory • Temps plein

Aug 2022 - Present • 3 yrs 9 mos

Provide IT support for over 150 users across multiple locations. Diagnose and resolve Windows issues, hardware failures, login problems, network connectivity issues, and system performance problems. Perform remote troubleshooting, system optimization, software installation, and user support. Ensure fast resolution and minimal downtime.

IT Support

Baltimore County Public Schools

Jun 2018 - Aug 2022 • 4 yrs 2 mos

Provided technical support for staff and systems using Microsoft Intune and Windows devices. Assisted with device setup, troubleshooting, software support, and user access issues. Helped maintain system performance and ensure reliable device operation.