Mia

Entry-Level Outbound Caller & Support Specialist

Swift Telecom Sales

Oct 2025 - Nov 2025 • 1 mo

Handled initial cold calling for small telemarketing pilots in home improvement and insurance, focusing on lead generation and basic appointment scheduling. Supported VoIP phone system troubleshooting (SIP registration, basic trunk setup) and DID number activations to enable reliable outbound calling. Made 50+ calls per shift, qualified interest, and passed warm leads to sales reps, learning core skills in persistence, active listening, and call flow. Documented interactions and assisted with simple CRM updates, laying groundwork for future roles in full-cycle closing and advanced VoIP configurations.

High-Ticket Sales Closer & Outbound SpecialistFreelance

Prime Revenue Partners

Apr 2024 - Apr 2025 • 1 yr

Served as dedicated high-ticket closer and cold caller for 40+ clients in solar, real estate, insurance, coaching, and SMMA, consistently booking 15-35 qualified appointments per week and closing deals valued at $5k–$50k+ per sale. Conducted 80-150+ outbound cold calls daily using optimized VoIP setups (Twilio/Telnyx DID numbers, SIP trunks), achieving 25-40% connect rates and reducing carrier blocks through compliant A2P configurations. Handled full sales cycle: lead qualification, objection handling, value-building, and live closing on discovery calls/demos, resulting in clients reporting 20-50% revenue increases from my campaigns. Set up and managed call center tools (Vicidial/3CX dialers, CRM integrations like HubSpot/Salesforce) to support high-volume telemarketing, including script writing and follow-up sequences. Delivered daily performance reports with call logs, booked meetings, closed deals, and ROI metrics, helping clients scale outbound efforts efficiently.

Sales Representative

LeadForge Global

Jul 2024 - Jul 2024 • 0 mos

Focused on cold calling and appointment setting for solar and insurance providers, setting 25+ qualified appointments weekly and supporting closes worth $100k+ in monthly revenue per client. Built and tested VoIP infrastructures (SIP trunks, DID provisioning via Telnyx/Twilio) for multi-agent teams, enabling high-volume outbound campaigns with low drop rates and improved call quality. Qualified prospects through needs-based discovery calls, handled common objections (price, timing, trust), and transitioned warm leads to closers, achieving 18-28% appointment-to-close conversion support. Used CRM tools (Zoho, Pipedrive) to track interactions, update pipelines, and provide detailed call reports, helping refine targeting and scripting for better results. Recognized internally for top performer status in appointment volume and lead quality during high-demand periods.