g
gilly_putri

Gilly Putri

@gilly_putri

Customer Success and Customer Support Specialist

Indonésie
Indonésien, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a Customer Success and Customer Support professional with 10+ years of experience in banking and customer relationship management. I have supported hundreds of customers, handled inquiries and complaints, identified customer needs, and provided effective solutions. My strengths include customer service, CRM, problem-solving, account management, and clear communication. I am ready to help businesses remotely deliver excellent customer experiences and build strong client relationships.... Plus d’infos

Compétences

g
gilly_putri
Gilly Putri
hors ligne • 

Voir mes services

Succès client
I will provide professional customer success and customer support
De15 $US / projetPlus de détails

Expérience professionnelle

Bank_Central Asia

Bank Central Asia

Temps plein • 10 yrs 11 mos

Senior Customer Service Representative

May 2022 - Mar 2025 • 2 yrs 10 mos

Managed customer relationships and provided solutions based on individual financial needs. Handled inquiries, complaints, account services, and product recommendations while maintaining high service standards. Supported customer retention and business growth through proactive communication and relationship management

Senior Teller

May 2019 - Jun 2022 • 3 yrs 1 mo

Managed daily banking transactions with a strong focus on accuracy, security, efficiency, and customer satisfaction. Assisted customers with transaction-related inquiries and resolved service issues professionally. Supported team performance through mentoring and operational guidance while maintaining banking procedures and service standards.

Teller

Jun 2014 - Jun 2019 • 5 yrs

Provided professional front-line customer service while processing daily banking transactions accurately and efficiently. Assisted customers with inquiries, identified their service needs, and provided appropriate banking information. Developed strong communication, attention to detail, problem-solving, and customer service skills in a fast-paced environment.