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gisellazav77

Gisella Zavala

@gisellazav77
5,0(1)

Spanish Virtual Assistant, Client Follow Up and Operations Support

Pérou
Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
I help business owners keep their administrative tasks and client records organized. With 10+ years of experience in commercial operations and client coordination, I bring attention to detail and consistent follow-up. I currently support a US service business by issuing invoices in Yardbook and PayPal following client instructions, scheduling recurring invoices, updating client records, and matching payments to invoices. I also work with Excel, Google Sheets, email, calendars, and task tracking. Based in Lima, Peru, I communicate in Spanish and written English.... Plus d’infos

Compétences

g
gisellazav77
Gisella Zavala
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will be your virtual assistant for client follow up and admin support
5,0(1)
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Ps

After-Sales and Client Retention Coordinator

Ps

May 2024 - Jul 2025 • 1 yr 2 mos

Coordinated after-sales support and commercial operations for corporate clients in payment services and consumer goods. - Served as a point of contact between clients and operations, marketing, and commercial teams. - Followed up on client requests, complaints, service incidents, and POS activations. - Tracked service commitments and coordinated actions across internal teams. - Supported product launches, promotional campaigns, and event logistics. - Implemented commercial follow-up processes that helped reduce penalties related to minimum transaction requirements.

TRADE_MARKETING SOLUTIONS SAC

TRADE MARKETING SOLUTIONS SAC

Indépendant • 6 yrs 10 mos

Commercial Operations Consultant

Apr 2020 - Apr 2024 • 4 yrs

Provided project-based commercial operations support for marketing and outsourcing agencies, including Trade Marketing Solutions (TMS) and PS Outsourcing. - Coordinated field and back-office teams of up to 40 people. - Organized project schedules, operational follow-up, and client requests across multiple locations. - Supported visibility campaigns, field audits, and commercial signage projects. - Coordinated incident resolution for payment services accounts. - Led nationwide signage and installation campaigns reaching over 20,000 points of sale.

Account and Operations Manager

May 2017 - Mar 2020 • 2 yrs 10 mos

Managed client accounts and coordinated commercial operations across Peru, working closely with General Management. - Prepared quotations, monitored operational expenses, and coordinated suppliers across multiple locations. - Organized project schedules and administrative follow-up. - Coordinated visibility projects and commercial activations for payment services and banking clients. - Supported recruitment, staff supervision, and operational administration. - Coordinated recurring operations covering up to 7,000 points of sale and campaigns reaching up to 10,000 points of sale.

1 Avis
5,0

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Détails de la notation
  • Niveau de communication avec le freelance
    5
  • Qualité de la livraison
    5
  • Valeur de la livraison
    5
1 à 1 avis sur 1
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    États-Unis

    5

    Great job, I really enjoy working with Gisella, she pays attention to detail and goes above and beyond the expectations

    100 $US-200 $US

    Prix

    5 semaines

    Durée

    gig

    Assistance générale

    Utile?
    Oui
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