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gisellembacr

Giselle M.

@gisellembacr

Customer Support Specialist for Shopify and Ecommerce Stores

Espagne
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
I help ecommerce store owners manage customer support so they can focus on growing their business. I specialize in: ✔ Customer email support ✔ Order tracking & delivery issues ✔ Refunds & returns ✔ Handling complaints professionally ✔ Inbox management ✔ Organic replies (no copy-paste templates) I’ve worked with ecommerce stores handling daily customer requests, resolving order issues, and reducing refund rates through clear communication. If your inbox is overwhelming or taking too much of your time, I can help. I also speak Spanish and can support Spanish-speaking customers.... Plus d’infos

Compétences

g
gisellembacr
Giselle M.
hors ligne • 
Temps de réponse moyen de 13 heures

Voir mes services

Assistance client
I will handle your ecommerce customer support and shopify inbox
De15 $US / projetPlus de détails
Assistance client
I will gestiono el soporte al cliente de tu tienda ecommerce
De15 $US / projetPlus de détails

Expérience professionnelle

Independent Ecommerce Support Specialist

Freelance • 5 yrs 5 mos

Customer Support Specialist – Ecommerce Stores

Jan 2025 - Present • 1 yr 4 mos

Managed daily customer support emails for Shopify stores Handled order tracking, refunds, and delivery issues Reduced customer complaints through clear and personalized communication Worked directly with store owners and fulfillment teams Maintained organized inbox and ticket flow

Customer Support Operator – Ecommerce

Apr 2022 - Present • 4 yrs 1 mo

Managed high-volume customer inquiries Resolved post-sale issues and refund requests Protected store reputation through professional customer handling