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Radhika G
@gsara14
Senior Customer Experience Specialist
Inde
Anglais, Tamoul
À propos de moi
I am a Senior Customer Experience Specialist with over 14 years of experience, including a decade at Maersk. I specialize in Salesforce Case Management, SAP S/4HANA, and invoice dispute resolution. I am an expert in driving CSAT scores and mentoring teams to optimize operational productivity.
Compétences
Radhika G
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will optimize your customer experience and support workflows
Tableaux de bord des données
I will design dynamic excel dashboards and handle data cleaning
Expérience professionnelle
Senior Customer Service Specialist
A.P. Moller - Maersk • Temps plein
May 2014 - Dec 2024 • 10 yrs 7 mos
Led end-to-end process training and onboarding for junior agents. Conducted daily quality audits and performance reporting for Team Leaders. Collaborated with Sales and Finance to resolve invoice disputes and optimize client quotations. Managed 80–100 global customer queries daily via Salesforce and SAP S/4HANA, resolving complex shipment escalations while maintaining high CSAT scores and developing SOPs.
