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Vasu Gulamajji
@gulamajjivasu
ITSM Consultant, ServiceNow, Release And Change Management
Inde
Anglais
À propos de moi
I’m an ITSM and Release Management professional with 7+ years of experience in ServiceNow, ITIL, Release & Change Management, Incident, Major Incident and Problem Management. I help businesses improve ITSM processes, release planning, change governance, deployment documentation, ServiceNow workflows, KPI reporting and process optimization. I also support Jira, Confluence, Agile/Scrum and SDLC processes. My approach is practical, structured and focused on delivering clear, reliable solutions that improve service stability and operational efficiency.
Compétences
Vasu Gulamajji
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Programmation et Tech
I will provide expert itsm, servicenow and release management consulting
Expérience professionnelle
Release Manager / ITSM Consultant
T-Mobile • Temps plein
Mar 2024 - Sep 2025 • 1 yr 6 mos
Release Manager / ITSM Professional – T-Mobile Managed end-to-end Release and Change Management activities for enterprise IT environments, coordinating application, infrastructure, QA, DevOps and business teams to plan and execute production releases smoothly. My responsibilities included release planning and scheduling, deployment coordination, change governance, risk and dependency management, production readiness, stakeholder communication and post-release validation. I also worked with ServiceNow, Jira and Agile/Scrum processes to improve visibility and operational efficiency. Through stronger release governance and rollback planning, I contributed to reducing release-related incidents by 30% and supported a 20% reduction in high-priority incidents.
