
IT Specialist
Intune Application Packaging SME Consultant
Compétences

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Expérience professionnelle
Accenture
Temps plein • 21 yrs 9 mos
Intune Application Packaging SME / Consultant (DWP)
Jan 2016 - Dec 2025 • 9 yrs 11 mos
Provided subject matter expertise in Microsoft Intune application packaging for Digital Workplace projects. Managed end-to-end application lifecycle including packaging, testing, deployment, and troubleshooting. Delivered technical consultation to engineers and developed automation scripts to improve packaging efficiency while supporting SCCM-to-Intune migration and endpoint modernization initiatives.
Infrastructure Workstations SME/L3 Lead
Jan 2018 - Dec 2023 • 5 yrs 11 mos
Led Endpoint User Experience (EUX) operations and acted as L3 escalation point for complex workstation issues. Managed GPO, MECM/SCCM, MDT, and Symantec Endpoint Protection. Served as Philippines point of contact for Windows Servicing and participated in Microsoft–Accenture collaboration engagements to improve endpoint stability across global environments.
Workstation Sub Lead & Facility Lead
Jan 2018 - Dec 2023 • 5 yrs 11 mos
Managed workstation operations for CG2 and GB1 facilities, including incident monitoring and service request handling. Served as Facility Lead for CP1, ensuring smooth endpoint operations and coordination across IT support teams to maintain high service levels and operational stability.